Owens Corning enables remote workforce

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Presentation of the launch of the ROCKET manufacturing program

Owens Corning launched the Manufacturing ROCKET (Remote Owens Corning Knowledge, Expertise & Technology) program to deal with the handoff of operations to remote workers during the pandemic and into the future. The program aimed to transform the remote workforce globally through collaborative experiences between workers and subject matter experts (SMEs). The goal of the Manufacturing ROCKET program was to maximize productivity by empowering workers in the plant and around the world. According to Brian Perlstein, Digital Manufacturing Enterprise Architect, Owen Corning, “The company wanted to use newer collaborative technologies, such as smart glasses and cameras, to engage and empower remotely connected workers and SMBs, whether they are working. on site or remotely.

The ROCKET program requirements included:

  • Collaboration with remote experts at the point of need
  • Allow remote visibility of equipment and processes
  • Improve knowledge sharing and capture
  • Ensure safe and compliant operations
  • Expansion of the global network of SMEs
  • Empower the workforce with knowledge and expertise

ROCKET program

The first step of the ROCKET program was to activate safe and secure virtual capacities on-site and remotely. An important aspect was to use standards, for example, with cameras that people could use to monitor key processes in real time. The company deployed hands-free smart glasses and cameras that allowed employees to share ideas, capture information and collaborate globally while preserving company intellectual property and ensuring security. employees. Instead of sending people on site to integrate technologies, the company wanted to rely on technologies that allowed it to limit the number of people on site and reduce risk. Another requirement was that the deployment from proof of concept (POC) to global deployment had to be completed in less than four months.

ROCKET use cases

Many use cases involved building and commissioning with a remote workforce during the pandemic. An example of one of the use cases illustrates how an on-site worker using a smartphone can help a remote worker troubleshoot a maintenance procedure. The mobile device can give workers the ability to get knowledge from anywhere in the world, engage the worker, and resolve issues within minutes. Instead of going to the site for construction, inspection, or acceptance testing, teleworkers connect with the on-site employee, then visually go through a checklist, ask questions, and / or observe what is happening. happens on site. Hands-free smart glasses allow the worker to see, observe, capture, record and document knowledge while being able to use their hands.

Benefits of ROCKET

ROCKET’s goals were to improve collaboration and knowledge sharing between remote and on-site workers and SMEs, increase productivity and operational efficiency, and reduce travel costs by up to 50%. The company reduced travel costs, and as workers spent less time on the road, they were able to focus on running the plant and take action to quickly resolve issues and reduce downtime. unforeseen. Office workers or those working from home collaborated using the latest tools to engage and share domain knowledge and expertise, allowing them to work more productively. This created a safer environment as only essential workers were in the manufacturing plant. Other benefits of the remotely connected workforce include the ability to resolve issues faster, improve safety and compliance, improve visibility, reduce raw materials, improve quality and improve the work-life balance of employees.

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Keywords: Remote Connected Workforce, Owens Corning, Accelerating Digital Transformation, Pandemic, ROCKET Manufacturing, ARC Advisory Group.


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