Microsoft Teams update breaks calling functionality for some The Registry

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Microsoft Teams was updated last week to version 1.5.00.2164 and its most notable feature, for at least some users, is not being able to send or receive calls.

This may be less than ideal given that Teams is designed as a collaboration and meeting tool.

The Teams desktop app, according to several users, reported a vague “Something went wrong” error after installing the update. And afterwards, he cannot access the speakers or the microphone of the device.

“Every time our devices are updated daily to 1.5.00.2164, it kills audio connections,” observed Adrian Edgar, CEO of AspiraCloud, by Twitter Last week. “The only route seems to be a downgrade.”

Microsoft Teams support asked via Twitter if Edgar had an existing support ticket, but offered no indication if the company was aware of it. others who reported the same problem.

Microsoft Tech Community forum posts describe the same type of application failures. “We also ran into a similar issue with two of our users running 1.5.00.2164,” one person said. “When making a voice call, we get the error ‘something went wrong’. We also cannot make or receive video calls and the button to make one is grayed out/disabled.”

Related complaints have appeared in the Microsoft Questions forum. And in Reddit’s Sysadmin forum, the advice is to use Teams via a web browser, as rolling back to a working version will be overridden by a later automatic update.

Microsoft, alas, did not immediately respond to a request for confirmation that it is aware something is wrong.

The fact that there isn’t more outcry suggests the bug is only affecting a small portion of Teams users, who number 270 million per month. according to Microsoft communications chief Frank Shaw.

Teams is available for Windows, Mac, iOS, Android, and Linux; it’s also offered as part of the Microsoft 365 cloud service. Like rival apps Slack, Zoom and Google Meet, Teams has grown significantly during the COVID pandemic as traditional face-to-face meetings have been cut for health reasons. public. In January, during Microsoft’s earnings call for investors, CEO Satya Nadella explained how organizations are using Teams to manage their workflow.

“Monthly usage of third-party apps and custom solutions has increased tenfold over the past two years, with new and updated apps this quarter from Atlassian, Monday.com, SAP and Workday,” said Nadella.

“United Airlines uses bots within Teams to create closer ties between operations and flight crews. And Marks & Spencer uses Power Apps and Teams to streamline internal support requests.”

For Teams not working support requests, maybe try something other than Teams. ®

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